Let’s Keep in Touch
Whether you have a question, need help finding the right product, want guidance on a dollhouse project, or simply want to say hello, Miniature Cottage is here to help.
We know the world of miniatures can be wonderfully detailed, and sometimes you just need a little direction. Maybe you are searching for the perfect accessory, trying to match a particular scale, wondering which building supply is best for your project, or looking for help with lighting, restoration, classes, or a special gift. Whatever brings you our way, we are happy to assist.
You are welcome to call, email, or chat with us in whatever way is easiest for you. We want reaching out to feel simple, friendly, and comfortable. No question is too small, especially in a miniature shop.
At Miniature Cottage, we believe customer service should feel personal. We are here to answer questions, offer suggestions, help solve problems, and point you toward the tiny treasures, tools, or resources you need.
So whether you are a longtime collector, a brand-new builder, a class participant, a gift shopper, or someone who just discovered the magic of miniatures, we would be delighted to hear from you.
Ordering, Shipping, Returns & Exchanges
NO REFUNDS, but we are happy to exchange.
At Miniature Cottage, we work hard to keep our shop updated so you can order with confidence. In most cases, if you see an item listed on our website, it is in stock or readily available. Because many of our treasures are unique or limited in quantity, one-of-a-kind items are typically removed from the shop once they have sold.
If an item in your order happens to be unavailable, we will contact you personally to discuss backorder options or another arrangement that works best for you.
*PLEASE NOTE: As of January 1st, we are converting to a digital system and processing inventory. Please be patient as we make this transition and continue this process to better serve you.
We believe shopping should feel personal, not impersonal. After your order is placed, you will receive an automatic confirmation email. Then, once your order has been prepared and is ready to head your way, we will follow up with a personal email confirmation.
Most orders are shipped within 1 to 3 business days. Smaller packages are usually sent by USPS Priority Mail, and larger packages may be shipped through UPS. Delivery typically takes 3 to 10 business days.
As a general rule, we do not process payment until your order is ready to ship. In some cases, such as special orders, advance payment or a non-refundable deposit may be required.
We are grateful for every order and every customer, and we are always committed to serving you with care, fairness, and a personal touch.
NO REFUNDS. Exchange only with receipt within 30 days of purchase. There is a 25% restocking fee for returns.
If you need help with an exchange, send us an email so we can discuss a replacement.
